Shipping

We are proud to offer free international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

HOW DO YOU SHIP PACKAGES?

Packages shipped from our US warehouse are shipped through USPS or FedEx. Packages from our warehouse or Hong Kong will be shipped by ePacket or EMS depending on the weight and size of the product. 

DO YOU SHIP WORLDWIDE?

Yes. We provide free shipping to over 200 countries around the world. However, there is some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.

WHAT ABOUT CUSTOMS?

We are not responsible for any customs fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get customs fees when they arrive at your country.

HOW LONG DOES SHIPPING TAKE?

Shipping time varies by location. These are our estimates:

Location ***Estimated Shipping Time
United States 7-14 business days 
Canada, Europe 7-14 business days
Australia, New Zealand 7-14 business days
Rest of the world 12-20 business days
*This doesn’t include our 1-7 days processing time. Orders will be processed within 7 business days of ordering and shipped out the next day after the processing day. We don't ship on weekends.

DO YOU PROVIDE TRACKING INFORMATION?

Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.

MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical & custom reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping. If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

ORDER CANCELLATION

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

REFUNDS

Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.

If you did not receive the product within the guaranteed time (45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

    • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
    • Your order did not arrive due to exceptional circumstances outside the control of Rodesigne (i.e. not cleared by customs, delayed by a natural disaster).
    • Other exceptional circumstances outside the control of rodesigne.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on contact us.

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.